Last week, I placed a fairly major order with a company online. I double checked the delivery date both before and after placing the order to make sure it was sent to the right address for that date. This morning, impatient little me decided to track the order (just to see if there was any likelihood of it arriving early
) only to find the delivery date had been put back, meaning the delivery address would now be wrong (not a good thing to find out at 5.30am).
So I phoned the call centre, stressed but polite. I got through to a quiet, polite and very helpful American who sorted everything out for me quickly and efficiently, checked if there was anything else that needed to be changed and wished me a good day.
I don’t know if it’s to do with the company I was dealing with, whether they are used to dealing with people who are less than polite and it made a change for them to be spoken to respectfully, or if I just got lucky with the person who answered the phone, but I can’t help feeling that if I was dealing with a call centre in certain other countries I’d still be trying to sort it out and my stress levels would have gone through the roof.
Are Americans trained to be polite? Do they get politeness lessons at school? Are they brought up to respect others? Or am I just wearing ros-tinted specs?